Date of Award

2010

Publisher

North Dakota State University

Document Type

Thesis

Degree Awarded

Master of Arts (MA)

Program

Communication

Department

Communication

College

Arts, Humanities, and Social Sciences

Faculty Advisor

Littlefield, Robert S.

Description

The A3 report is a lean practice innovated by Toyota motor company. The A3 report, a growing trend in organizations, is promoted as a communication tool, but it has not been studied from a communication perspective. In this study I interview twelve professionals who use A3 reports in their work and identify the ways in which A3 reports enable and constrain organizational communication. This study illustrates the communicative enactment of knowing and identifies how the A3 report structures organizational problem solving and creates knowledge-accomplishing activity. The A3 report constrains information through its concise 11 by 1 7 inch paper size and enables knowledge production through discussion and the Japanese consensus-building concept of nemawashi. I submit that organizational use of the A3 process creates bridges between communities of practice and allows organizational actors to span traditional boundaries and engage in knowledgecreating conversations, thus furthering understanding of the communicative constitution of the organization.

Rights

NDSU policy 190.6.2

Rights Link

https://www.ndsu.edu/fileadmin/policy/190.pdf

Handle Identifier

https://hdl.handle.net/10365/33712

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