Date of Award
2010
Publisher
North Dakota State University
Document Type
Thesis
Degree Awarded
Master of Arts (MA)
Program
Communication
Department
Communication
College
Arts, Humanities, and Social Sciences
Faculty Advisor
O'Connor, Amy
Description
This project explores the organizational socialization of emotion among certified nursing assistants employed in nursing homes. Six certified nursing assistants in the encounter phase of organizational socialization participated in this study which seeks to understand how certified nursing assistants learn the ropes of emotion labor. The results of this study offer partial support of Scott and Myers (2005) research as results indicate four essential categories of new certified nursing assistants' experiences: (a) customer service Ill expectations, (b) repeated exposure to emotional events, ( c) observational-infonnation seeking, and (d) being selected for emotion management capacity. Additionally, this study describes the workplace emotion new certified nursing assistants experience during the encounter phase of organizational socialization. This study concludes with theoretical and practical applications and suggests areas for future research.
Recommended Citation
Wenzel, Kristina Anne, "Learning the Ropes of Emotion Labor: How are Certified Nursing Assistants Socialized to Manage Emotion?" (2010). Communication. 38.
https://digitalcommons.ndsu.edu/communication/38
Rights
NDSU policy 190.6.2
Rights Link
https://www.ndsu.edu/fileadmin/policy/190.pdf
Handle Identifier
https://hdl.handle.net/10365/33543