Date of Award

2013

Publisher

North Dakota State University

Document Type

Thesis

Degree Awarded

Master of Science (MS)

Program

Industrial Engineering and Management

Department

Industrial and Manufacturing Engineering

College

Engineering

Faculty Advisor

Yadav, Om Prakash

Description

This thesis is a compilation of two papers. The first provides an overview of TQM from its beginnings through today's business climate. The fundamental principles of TQM are explored and the benefits identified. A review of the challenges and barriers that prohibit most companies from achieving these successes is conducted to understand why well intentioned companies are not always able to sustain this management technique. The second paper analyzes these challenges and barriers of TQM attempting to quantify their impact on the success of a TQM program. This study analyzes survey data using Structural Equation Modeling. The findings indicate the challenges associated with some of the TQM Principles are correlated and a few of them have an impact on the success of a TQM program. This research is unique in its attempt to apply quantifiable measures to the challenges faced by organizations that endeavor to implement TQM programs.

Rights

NDSU Policy 190.6.2

Rights Link

https://www.ndsu.edu/fileadmin/policy/190.pdf

Handle Identifier

https://hdl.handle.net/10365/26987

Download

Share

COinS