Date of Award

2011

Publisher

North Dakota State University

Document Type

Thesis

Degree Awarded

Master of Science (MS)

Program

Emergency Management

Department

Emergency Management and Disaster Science

College

Arts, Humanities, and Social Sciences

Faculty Advisor

Kienow, Daniel

Description

This study examines how information was managed in a call center during the response to a major flood event on the Red River in the upper Midwest. The event affected the cities of Fargo, North Dakota and Moorhead, Minnesota. This study involved two rounds of data collection: first, complete participant observation in the call center, and second, in-depth qualitative interviews of call center workers. It also includes a I 9-clay reconstruction of the flood event based on newspaper articks during the incident. The results of this study arc examined within the context of complex systems theory and other theoretical concepts within the scope of information management in emergency management response systems. This study discusses the impact ol'rolc familiarity and the assumption of collective intelligence on the disaster call center's ability to manage infornrntion during the flood response operations.

Rights

NDSU policy 190.6.2

Rights Link

https://www.ndsu.edu/fileadmin/policy/190.pdf

Handle Identifier

https://hdl.handle.net/10365/33484

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